Our Quality Plan Management System
- Home
- ...
- Our Quality Plan Management System
Our Quality Management System
MFT’s belongs to a very rare breed of independent Plan Managers who have Quality Management Systems that are ISO 9001:2015 Certified.
This Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
What is AS/NZS ISO 9001?
AS/NZS ISO 9001:2015 is the Australian and New Zealand standard for Quality Management Systems. It sets out the requirements for consistently delivering products and services that meet customer and regulatory expectations. Achieving this standard demonstrates a commitment to quality, continuous improvement, and customer satisfaction.
Our quality management principles applied to our entire business operations
- Customer focus
- Leadership
- Engagement of people
- A process approach
- Improvement
- Evidence based decision making
- Relationship management.
As a registered NDIS Plan Manager, we are audited every 3 years by an NDIS nominated auditor. To ensure that we maintain our ISO 9001 focus, we also engage an external ISO qualified auditor to conduct a thorough internal audit of our QMS system, to verify and confirm our adherence to ISO 9001: 2015 Standards.
